After much excitement and spending most of last week packing out the kitchen in preperation for the study being done first, we were let done very badly by Easylife Kitchens. Three or so weeks ago when we started the process and accepted the quote, we were assured that the order would be placed and that they would begin in about three weeks time. Himself wanted the entire process over and done with before Ouma and Oupa come back from their long trip from Australia. Instead, the 2 man crew that arrived to start installation of the study cupboards had been given the incorrect colour carcasses. We were quoted on a cherrywood colour to go with the flooring. They brought with a dark mahogany brown colour. Not something that Himself and I had ever even looked at, not our style. Not even close to what we wanted.
After spending most of the morning trying not to shout obscenities and vent our frustrations at the Easylife people, we were told that the sales consultant who spent sooooo much fucking time on our quote and design, had completely and utterly fucked up the order. She put through the order on the incorrect colour 3 weeks ago. Yesterday, the 2 man crew came back to partially install the two bottom cupboards, the countertop and the two hanging cupboards in the study so that I could pack out the grocery cupboards into the new ones, my new temporary kitchen. The franchise manager (could be owner) came out to see us and apologise but saying you are sorry and then telling me that your factory will be working overtime to recut the boards for your kitchen cupboards in two days when your sales people tell you it takes three weeks doesn't inspire my confidence. We paid a 50% deposit when we signed the quotation and a further 40% on Thursday after the sales consultant assured us that the colour was correct and everything was on track for this coming Monday for the kitchen to be removed and the new one to be installed.
All the way through the process I had a feeling that something was going to go wrong. First, the sales consultant told us she'd only been working for Easylife for 7 months. She came across as competent enough when using the software (but let's face it, any twat with half a brain can learn how to use a software package) but little things niggled. Little things like having the incorrect names of the people you are doing a quote for (and this after you fill in a form that would make any government department proud, the only thing we didn't have to fill in was our underwear sizes!), then making a mistake with the colour of the cupboards (one that we had also never ever considered), forgetting to tell us up front that their consultation costs R250 which you get back if you decide to use their company. Little things that piss people the hell off! I mean, how hard is it for any sales person to take an order, get the names correct and then pass on the necessary paperwork to the factory to make up an order that in the end is costing us almost R80 000?
I worked in sales for many years. I made mistakes, as we all do. The one thing that was drilled into me in my very first sales position was to check, check, CHECK the orders from the time you sent through the paperwork to the manufacturing plant to when it left the company warehouse. It is patently obvious to me that this sales consultant fucked up right from when we signed on the dotted line and paid our 50% deposit right the way through to last Thursday, when she told Himself that the parts were correct and ready. She never once noticed that what it said on our quote as far as the colour is concerned is what she sent through to the factory to be made. INCOMPETENT DOESN'T EVEN BEGIN TO DESCRIBE WHAT I THINK OF HER SERVICE! How the fuck is it even possible to make such a mistake to begin with unless you just don't give a continental flying fairy's fanny about the process?
So, here's hoping that
1 - the factory hasn't rushed the job and fucked the boards up
2 - they arrive here on Monday
3 - the colour is correct.
Watch this blog for an update.